Our Policies

Our Oakland office is open from 8:30 am to 5:00 pm, Monday through Friday.  On Thursdays, the office opens at 8:00 am.  Dr. Caldwell sees patients in the Lafayette office on Monday afternoons, from 1:30 pm to 4:30 pm, and Thursday mornings, from 8:30 am to 11:00 am.

Appointments

To schedule an initial or follow-up appointment, please call our Oakland office at (510) 451-6266.  You can also request a non-urgent appointment online.  Please note, all online requests for appointments will be answered within one business day. 

For all initial visits, you will receive a new patient packet in the mail.  Please bring the following to your appointment:

• Your insurance card and information

• Your referral (if one is required by your insurance)

• Any pertinent X-Rays, MRI’s, CT-scans, etc.

• The completed new patient packet
   

If you need to cancel an appointment for either of our office locations, please call (510) 451-6266.  We require a minimum 24-hour notice for all cancelled appointments. 

Payment Policies

Patients are financially responsible for any amounts not covered or paid by their insurance company.  All co-pays are due at the time of the appointment.  Any billing done for untimely co-pays is subject to an additional $25 charge.  All cash pay patients must render payment in full at the time of their appointment.  We accept most major credit cards, including Visa and MasterCard, as well as personal checks and cash for payment. 

Insurance

We accept most major PPO plans.  Our physicians are Medicare providers.  All of our physicians accept HMO patients affiliated with Hills Physicians Medical Group, except Dr. Roger Mann. Dr. Jeffrey Mann is now accepting Alta Bates Medical Group insurance.

Please refer to the HIPAA form within your new patient packet.

Please ask your pharmacy to fax us all refill requests to (510) 451-6260.  We will respond to the requests within 24-36 hours during the week. Please note, prescription requests will not be addressed on Saturdays or Sundays.